Customer Service Representative - Phones - Remote

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**$1,500 Sign-on Bonus**

Fully Remote

Must be able to work the following shift (eastern standard time):

11:30am - 8:00pm, 4 weekdays

8:30am - 4:30pm every Saturday

Overview of the Phone Customer Service Representative

The Phone Customer Service Representative will have direct interaction with customers by phone and are responsible for recommending products, resolving inquiries and processing of orders while maintaining a high standard of service and professionalism. Candidates for this position should enjoy repetitive duties with high volume of customer inquiries and exhibit patience and attention to detail as they focus on completing tasks quickly and accurately. This position requires working collaboratively with others in your group and in other departments.

Responsibilities of the Phone Customer Service Representative

• Responding to customer calls in a high call volume environment
• Working with customers to resolve Issues
• Website order processing
• Screening for fraud
• Handling returns
• Ensuring accuracy in the processing of customer orders
• Communicating and providing input on customer issues to the Quality department
• Document customer issues in an internal system to ensure accurate tracking of improvement efforts
• Accountable for performing to department performance metrics

Requirements of the Phone Customer Service Representative

• High school diploma or general education degree (GED) and two to three years related customer service experience in a high-volume environment /or equivalent combination of education and experience.
• Familiarity with Web Order Fraud Screening
• Experienced with Order Management
• Detail oriented
• Self-directed and self-motivated
• Able to work in a quick paced environment
• Strong verbal and written communication skills. Ability to respond to common inquiries or complaints from customers. Additionally, have the ability to communicate clearly and concisely with all levels of 1A Auto staff.
• Must have problem solving abilities
• Excellent computer skills (i.e. MS Office, and Web including eBay shopping).
• Knowledge of automotive parts and repair processes a plus
• Team Player

 APPLY HERE!

No Phone - Customer Service Representative - E-Mail/Chat - Remote

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A great no phone remote job! Looks like it's just email and chat. A great opportunity so apply ASAP!

**$1,500 Sign-on Bonus**

Fully Remote

Must be able to work the following shift (eastern standard time):

11:30am - 8:00pm, 4 weekdays

8:30am - 4:30pm every Saturday

Overview of E-Mail/Chat Customer Service Representative

The E-Mail/Chat Customer Service Representative has direct interaction with customers by email/chat and are responsible for recommending products, resolving inquiries and processing of orders while maintaining a high standard of service and professionalism. Candidates for this position should enjoy repetitive duties with high-volume of customer inquiries and exhibit patience and attention to detail as they focus on completing tasks quickly and accurately. This position requires working collaboratively with others in your group and in other departments. The goal is to make happy customers who will buy from us again!

Responsibilities of the E-Mail/Chat Customer Service Representative

• Demonstrate excellent online customer service etiquette and strong customer relationship skills when responding to customer questions and concerns.
• Contribute to quality assurance procedures to ensure accuracy of communications to customers and improve customer satisfaction with products.
• Learn software used by this company to navigate listings, locate customer information, and look up data about products.
• Experience in a high-volume environment.

Requirements of the E-Mail/Chat Customer Service Representative

• High school diploma or general education degree (GED) and two to three years related customer service experience in a high-volume environment /or equivalent combination of education and experience.
• Strong typing, spelling, and grammar skills a must.
• Proficient computer user and knowledge of internet.
• ASE Certified a plus.
• Parts Counter or mechanics experience a plus.

 APPLY HERE!

Sticker Mule - Remote Sales Consultant $68k - $73K 🤑

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Job description:

The Sales Consultant works to identify interesting prospects, convert them into customers, and increase the happiness of existing high-value customers. 

• 9-5pm EST

• Full time

Work performed

1. Develops prospect lists and performs email outreach to prospective customers. 

2. Follow up with prospects to foster positive relationships & convert them to customers. 

3. Assists customer service with creating quotes & orders for significant leads. 

4. Creates spec samples for high potential prospects & customers. 

5. Tracks the progress of customers through our sales funnel & follows up appropriately. 

6. Assists high-value customers via phone & email as needed. 

7. Educates customers on our products and services using phone, webinars & screen sharing if necessary.

8. Identifies opportunities to improve our service based on customer interactions. 

9. Performs other tasks as assigned by management. 

Requirements

1. Outstanding interpersonal skills.

2. Willing to travel for meetings, shows and events.

3. Self motivated.

4. Must be located in the US.

Compensation

1. $68k - $73K based on experience.

2. Signing bonus

3. 4 weeks vacation.

 APPLY HERE

Non phone Moderator Work From Home Job!

The Wall Street Journal is looking for a comment moderator to join its small Moderation team. This position involves the review of reader comments on select news stories and all Opinion pieces that publish on WSJ.com.

Full time and hiring US nationwide!

Apply here for the position

No Phones Remote Job! Activus Connect - Remote Data Entry- Application Processing

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Note: * Activus Connect does not hire in the following states: AK, CA, CT, DC, DE, HI, IA, ID, MT, ND, NH, NJ, NM, NY, OR, UT, WA, SD, VT.

Activus Connect is searching for a diligent and detail-oriented Backoffice Application Processor to join their team. The ideal candidate will possess strong data entry skills, the ability to type at a speed of 60-90 words per minute, and a keen eye for details. Working remotely, the individual will ensure the accurate and timely processing of applications and other data-centric tasks. This is a full remote position which does not require any phone calls, it is strictly data entry.

Key Responsibilities:

• Accurately process applications, ensuring all information is entered correctly and efficiently.
• Regularly communicate with internal teams to clarify, verify, or correct data.
• Review and proofread data entries to ensure no errors or inconsistencies.
• Maintain the confidentiality and security of all processed applications and data.
• Provide timely responses to inquiries or requests from supervisors or team members.
• Attend remote team meetings, training sessions, and workshops as required.

Qualifications:

• Proven experience in data entry or a similar role.
• Typing speed of 60-90 WPM with a high level of accuracy.
• Strong attention to detail and an eye for inconsistencies or errors.
• Ability to work independently and manage time effectively.
• Excellent communication skills, both written and verbal.
• Strong organizational and multitasking skills.
• A high school diploma or equivalent, no degree is required for this role.

Technical Requirements:
You will need to supply your own computer equipment for this role as outlined below.

• Laptop or Desktop computer
• Second monitor or screen
• Wired USB Keyboard, Mouse, and Headset to use for meetings
• Webcam for use in meetings
• Hardwired (Ethernet) high speed internet service, with minimum specs of 20 mbps down and 10 up. You cannot use satellite or wireless based internet service.
• Operating System: Windows 10 or 11, MacOS Ventura or newer
• Minimum 2GHZ processor
• Minimum 8GB Ram

APPLY HERE

WAYFAIR VIRTUAL SALES AGENT!

Wayfair is hiring again and it's for a Remote Inbound Sales Representative. If you're interested get those applications in soon! 

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**This is a sales role, not customer service**

Start Date: January, 15th

We supply all equipment!

*Compensation: $15/hour + Uncapped Monthly Bonus (average earnings with bonus & hourly combined is $23 per hour)

* Must be able to work Saturdays & Sundays*

* May require late or evening shifts*

What You'll Do

• This is a virtual, inbound sales agent role and during your shift, you will handle inbound sales calls, (approximately 40 a day) cheerfully assisting customers in finding and purchasing their desired items.

• Your daily schedule is available in our scheduling system and is designed to allow maximum availability and responsiveness to our customers. Review your schedule at the beginning of your shift to be mindful of designated daily break times, lunch times, team meetings and training.

• Come to your shift ready for the day, clocked in, signed in and ready to offer a top notch customer buying experience.

• To fully assist a customer, you will contact product suppliers to pursue additional information that may not be available on the Wayfair website.

• Follow the designated Sales Process and call flow (probing questions, assuming the sale, building rapport etc.)

• Think critically about the customers needs and always look for ways to enhance their experience by upselling or cross selling items they may not initially consider that will support their main purchase.

• We are a data driven company and measure our sales success based on a set of operational metrics. Your compensation will also be tied to these metrics.

• It is important that you are able to stay focused on our customers, free from distractions, while working virtually for the entire shift.

• This role requires moderate comfort and skills with technology and multitasking; offering a top notch customer experience with each caller, staying up to date with process and policy changes via email or the chat channel, navigating connectivity challenges, unusual customer inquiries and more!

• We are a team and anticipate you’ll participate actively in engagement activities, selling contests and other elements of our culture.

• Peak season may require adjusted schedules and/or mandatory overtime.

What You'll Need

• Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment

• Excellent communication and relationship building skills

• 1+ years of sales experience, preferably in a call center/retail/virtual environment

• High School Diploma/GED, some college preferred

• Ability to perform in a virtual world, comfortable with technology, while maintaining a high level of problem solving skills.

• Proven written and verbal communication skills • Comfortable learning/using software applications required for the role

• Regular and reliable attendance is an essential function of this position

• You are engaging and can leverage your personality to quickly connect with others 

• You promote appropriate product solutions and influence customers to buy from Wayfair

• You are competitive, have a positive outlook and are open to change

• You solve problems by thinking critically and creatively

• You thrive while working in a fast-paced environment

• You are determined to always do the right thing

• Ability to maintain the required internet speed of at least 25 Mbps (download) and 5 (upload) to support voice traffic and HTTPS web traffic using a hard-wire Ethernet internet connection (no WiFi)

• A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)

• Qualified applicants will be required to pass the candidate assessment to proceed with the interview processAAPPLY HERE

STUDY.COM INSIDE SALES REPRESENTATIVE (CONTRACT)

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The company Study.com is hiring and they’re looking for an entry level Inside Sales Representative. This is a contract role with pay starting at $18 an hour minimum of 20 hours per week, up to a maximum of 40 hours per week; with an additional incentive program based upon hitting specific sales revenue numbers.

Responsibilities:

• Ability to make 60-80 outbound calls to qualified and interested customers.
• Contact, develop, and close inbound leads in our student tutoring business.
• Ability to understand families tutoring needs and make the appropriate recommendations.
• Passionately wanting to help students excel with their studies by promoting Study’s tutoring and online services.
• Independently working with minimal supervision in a fast-paced business
• Experience with any established CRM application
• Must have a desktop or laptop computer with a headset and a strong and consistent internet connection.

Qualifications:

• 1-3+ years of successful inside sales experience selling tutoring services
• Understanding of tutoring and the ability to explain its importance to interested customers.
• Excellent verbal and written communication
• A desire to be a top performer and a strong closer.
• Demonstrated success in closing inbound leads.
• High level of integrity and a commitment to success
• Bachelor’s degree preferred, high school diploma or equivalent required.

APPLY HERE