APPLY HERE!
A great no phone remote job! Looks like it's just email and chat. A great opportunity so apply ASAP!
**$1,500 Sign-on Bonus**
Fully Remote
Must be able to work the following shift (eastern standard time):
11:30am - 8:00pm, 4 weekdays
8:30am - 4:30pm every Saturday
Overview of E-Mail/Chat Customer Service Representative
The E-Mail/Chat Customer Service Representative has direct interaction with customers by email/chat and are responsible for recommending products, resolving inquiries and processing of orders while maintaining a high standard of service and professionalism. Candidates for this position should enjoy repetitive duties with high-volume of customer inquiries and exhibit patience and attention to detail as they focus on completing tasks quickly and accurately. This position requires working collaboratively with others in your group and in other departments. The goal is to make happy customers who will buy from us again!
Responsibilities of the E-Mail/Chat Customer Service Representative
- Demonstrate excellent online customer service etiquette and strong customer relationship skills when responding to customer questions and concerns.
- Contribute to quality assurance procedures to ensure accuracy of communications to customers and improve customer satisfaction with products.
- Learn software used by this company to navigate listings, locate customer information, and look up data about products.
- Experience in a high-volume environment.
Requirements of the E-Mail/Chat Customer Service Representative
- High school diploma or general education degree (GED) and two to three years related customer service experience in a high-volume environment /or equivalent combination of education and experience.
- Strong typing, spelling, and grammar skills a must.
- Proficient computer user and knowledge of internet.
- ASE Certified a plus.
- Parts Counter or mechanics experience a plus.
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